Can you be too customer-friendly? Is there a point where the customer isn’t right? This brief article poses that very question - view it at the link below:
http://managementinaminute.blogspot.com/2011/06/daily-stat-too-much-customer.html
So, what do you think? Have any thoughts on the subject? Any stories of your own, especially if you have retail, sales, and/or restaurant experience? Enjoy - and feel free to forward to your friends and colleagues! And remember, post your comments in response to the article at that link
http://managementinaminute.blogspot.com/2011/06/daily-stat-too-much-customer.html.
David Wyld, Professor of Management
Southeastern Louisiana University
+++++++++++++++++++++++++++++++++++++++++++ http://managementinaminute.blogspot.com/2011/06/daily-stat-too-much-customer.html
So, what do you think? Have any thoughts on the subject? Any stories of your own, especially if you have retail, sales, and/or restaurant experience? Enjoy - and feel free to forward to your friends and colleagues! And remember, post your comments in response to the article at that link
http://managementinaminute.blogspot.com/2011/06/daily-stat-too-much-customer.html.
And for those of you who happen to have me for both Management 425 and 464 (either at the same time or in a prior semester), the alternate link of the day is:
http://managementinaminute.blogspot.com/2011/11/instant-mba-youve-got-to-learn.html
Good luck - and take advantage of this extra learning (and extra credit!)...
David
http://managementinaminute.blogspot.com/2011/11/instant-mba-youve-got-to-learn.html
Good luck - and take advantage of this extra learning (and extra credit!)...
David
David Wyld, Professor of Management
Southeastern Louisiana University
Management in a Minute (http://managementinaminute.blogspot.com/)
Most customers are indeed rude most people think that because a employees work in retail doesn't mean they are any different than the per on in the store. I feel that the customers need to respect the workers there just as much.
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